Elsewhere Trading is a small company and will do our very best to deliver your order as smoothly as possible. Following is some useful information but if you have any further enquiries, please email us at whatnow@elsewheretrading.co

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FAQs

Does Elsewhere Trading ship worldwide?

We ship to most countries in the world through Australia Post. If you are in a location where we do not ship you can always contact us and we can see if it's possible to find a solution for you. You can read more about our shipping policy here.

When will you ship my order?

Please allow at least 5 business days for your order to be processed, packed and sent to you. During busy periods it may take longer but we will do our best to get your order shipped to you as soon as possible. Covid-19 update: Our online store is open for business and we are shipping orders promptly and on a daily basis. Due to the current crisis there may be some disruption to deliveries, especially to international orders.

How do I track my order?

You will receive an email with a tracking number when your package has been sent. All products ordered from Elsewhere Trading will be sent to you via a secure courier service.

Can I return items and get a refund?

Yes you can, as long as you adhere to Elsewhere Trading's returns policy. To read in more detail how to make a return, click here.

How long will it take to receive a refund?

Once your returned item has been received and approved for a refund, it will take up to 10 business days to receive the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
Can I exchange my item for something else?

You can exchange an item for something else. To exchange, it is recommended first you return your original item and wait for the return to be approved. Once approved you can order the new item knowing that you will receive a refund. Elsewhere Trading does not cover the cost to return items by post.

I have received a damaged, defective or incorrect item, what should I do?

If you receive your item defective, damaged or the wrong item, contact us immediately and we will do whatever we can to correct this for you.

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ELSEWHERE TRADING CO TERMS OF SERVICE

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Returns

If you would like to exchange or return a product please read our Returns Policy for instructions. Return packages are sent to Elsewhere Trading Co, PO Box 1018, 260 Bong Bong Street, Bowral, NSW 2576, Australia.

Price Policy

Prices are shown in AU$. Prices do not include postage and delivery. Orders delivered outside of Australia may be subject to local taxes and / or import duties at your own expense. 

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International Duty and Tax

Customers with orders being shipped outside of Australia may incur additional fees from the shipping carrier when their package enters the destination country. It is the customer's responsibility to pay any local duty and import taxes that may incur separately.

Elsewhere Trading reserves the right to change the prices of product. The prices of the products will be valid throughout the process during the order period. However, we make reservations for typos.

Payment

We accept the following credit and debit cards: Visa, Mastercard, Amex, Maestro, Apple Pay, Google Pay.

Order Confirmation

You will receive an order confirmation via email shortly after you place your order. In rare cases, items may be sold out. If this happens, you will be notified by email.

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If we are able to accommodate your order, you will receive a confirmation email with an order number and information as how to complete your order. If we are unable to accommodate your order you will not receive a confirmation email or any other notification from us.

To successfully complete an order you must follow the payment instructions and timeline. If you fail to follow the instructions/miss the payment window, your order will be cancelled. Elsewhere Trading is not responsible for any failed or incomplete orders.

Shipping

Read our full shipping policy here. All shipments are sent with a secure courier and a tracking number, unless you have selected shipping without tracking. It can take up to 5 working days before your orders are shipped. Orders are not sent or delivered on weekends and holidays. 

If a delivery suffers from a delay, or if an item happens to be sold out, you will be notified by email as soon as possible and no later than 30 days after the order was placed. Some delays can occur during very busy periods and holidays.

Disclaimer

Elsewhere Trading does not guarantee that all items shown are in stock at the time of your order. In the event that an item for any reason is not available, Elsewhere Trading will contact you by email. Although we do our best to display correct images, correct colours, info and prices, errors may occur.

Privacy Policy

All your personal information is handled under strict confidence. Elsewhere Trading will never give any of your personal information to third parties. All information is encrypted for security reasons. Read more about our privacy policy here.

Cookies

Cookies are used by Elsewhere Trading to improve your experience when you browse and use the website. The cookie identifies your computer and allows the website to remember your personal settings. www.elsewheretrading.co may not work properly when cookies are disabled in your web browser. For our full cookies policy click here.

Age Limits

Parental or guardian consent is required for clients under 18 years of age.  

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SHIPPING POLICY

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At Elsewhere Trading we do our very best to deliver your order as smoothly as possible. Below you will find our shipping policy in detail. For any further enquiries, please email us at whatnow@elsewheretrading.co

1. Elsewhere Trading ships to almost all countries through Australia Post and her partners.
There are currently restrictions in place as some countries are not accepting deliveries due to Covid-19.
2. Please allow up to 5 business days for the shop to process, pack and ship your order.
3. The shipping costs are calculated at the checkout.
4. Your order will be delivered to the shipping address you provide when you place your order, subject to confirmation of acceptance of your order by Elsewhere Trading. 
5. Elsewhere Trading reserves the right to refuse shipments to specific countries.
6. You will receive an email with a tracking number when your package has been sent unless you have selected untracked shipping, when no tracking information is provided.
7. Elsewhere Trading cannot guarantee how long a shipment may take to arrive and is not responsible for any delays regarding shipping once the order has been handed over to the carrier.
8. Elsewhere Trading is not liable for any costs of re-delivery if no-one is there to accept the package.
9. Delivery times quoted are estimates not guarantees. Once your order has shipped, it is passed to a postal service, who will deliver it to you in keeping with their standard working practices.

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Late Orders

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Please note that due to the current crisis there may be some delivery disruption, especially to international orders. Estimated delivery dates are only a guideline and are not guaranteed. Parcels can be subject to small delays beyond our control especially at busy periods such as Christmas.

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Wrong Orders

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We do occasionally mess up! But we will always rectify our mistakes. Please contact us with your order number if you have received a wrong order at whatnow@elsewheretrading.co

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REFUNDS & RETURNS

1. Elsewhere Trading Co has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
2. To return an item you must contact us first at whatnow@elsewheretrading.co
Please note items sent back to us without first requesting a return will not be accepted.
3. Once accepted you must send your item within the 14-day timeframe to: Elsewhere Trading Co, PO Box 1018, 260 Bong Bong Street, Bowral, NSW 2576, Australia.
4. To be eligible for a return, your item must be in the same condition that you received it.
6. You must also include the receipt or proof of purchase. Without a receipt, items cannot be refunded.
7. Returned orders which do not comply with these criteria risk being refused.
8. Customers must cover the cost of returning the item.

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Returns

1. We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.
2. If approved, you will be refunded on your original payment method.
3. It can take up to 10 days for refunds to be processed
4. You will be refunded for the value of the products, excluding delivery costs.
5. Shipping costs for returns will not be refunded.

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Damages and issues

The vast majority of our orders do arrive safely but unfortunately some do get damaged in transit. We always replace damaged parcels. Please contact us with your order number to report a parcel damaged at whatnow@elsewheretrading.co We will review the issue and do our absolute best to correct it.

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PRIVACY POLICY
 

SHARING YOUR PERSONAL INFORMATION

We will never sell your personal data to another company. We do however share your Personal Information with third parties to help us fulfil your order and to communicate to you, as described above. 

We use Wix to power our online store - you can read more about how Wix uses your Personal Information here. 

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us. whatnow@elsewheretrading.co

Data retention

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When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Our company is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through wix.com’s data storage, databases and general wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, or if you have questions please contact us by email at whatnow@elsewheretrading.co

Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. We use cookies and similar technologies on our website to distinguish you from other users, helping us to personalize and improve your experience of our website and shop.

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At Elsewhere Trading we use cookies to:

Understand how our website is being used, for example, by telling us if you get an error message when you browse.

Understand and save your preferences and contact details so you do not have to submit this information twice.

Measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

Elsewhere Trading is powered by Wix. To read more about which cookies Wix.com uses, click here.
 

What are your rights?

We would very much like to make sure that the personal data we hold about you is accurate. Under the General Data Protection regulation (GDPR), you have the right to see the personal data we hold about you.

If you would like to receive the personal data we hold about you, or if you believe it to be incorrect, please do not hesitate to contact us at whatnow@elsewheretrading.co

We reserve the right to change this policy at any time, so please check back regularly to keep informed of updates.

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COPYRIGHT
 

All works displayed on this site are copyright of Elsewhere Trading Co. The material and content may not be reproduced or distributed commercially without permission of the copyright holder. Elsewhere Trading is a limited company ABN 73 638 822 821. Elsewhere Trading is a registered trademark.

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© Elsewhere Trading Co Pty Ltd

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FRAMING 

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All our prints are sold unframed and are delivered rolled and in a postal tube. 

We would always recommend where possible a good quality glass fronted frame as acrylic ones can sometimes sag.

A small number of our prints will need specialist framing. These include the large format prints like the Time Travel Time Table if you choose to frame it.

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Looking After Your Print

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As with all prints, please avoid hanging in direct sunlight as this may cause the colours to fade and the paper to shrink and crease.